What's in a package
What a website maintenance
package usually includes.
Strip away the plan names and almost every website maintenance plan, WordPress care plan or website management package is built from the same six parts. What changes between providers and tiers is how thoroughly each part is done, and which ones are left out.
Our plans, compared
Care, Care + Secure and Store Care,
line by line.
Most maintenance plans are three names over the same vague list of "updates and support." Ours differ by scope, security and what happens when something goes wrong. Each rate is per site, per month; what moves the number is in the website maintenance cost guide.
| What's covered | Care | Care + Secure | Store Care |
|---|---|---|---|
| Price per site, per month | $89 | $179 | $249 |
| For | Simple site: up to 10 pages, contact form, no bookings, logins or payments | Business site: more than 10 pages, or bookings, memberships, integrations; up to about 50 pages | Any site that takes payments |
| Core, plugin & theme updates, staging-tested | Included | Included | Included |
| Daily off-site backups | Included | Included | Included |
| Uptime & SSL monitoring | Included | Included | Included |
| Monthly report | Included | Included | Included |
| Security hardening & malware scanning | Not included | Included | Included |
| Performance regression checks | Not included | Included | Included |
| Checkout, payment & stock tested after every update | Not included | Not needed | Included |
| Support hours for your changes & fixes (what they cover) | 2 hours a month for content changes; technical work quoted first | 4 hours a month for content and technical changes | 6 hours a month, including products, shipping and coupons |
| Unused support hours | Roll over for one month | Roll over for one month | Roll over for one month |
| Hack cleanup (a hack that happens while on the plan) | Quoted as a fixed fee | 1 a year included | 1 a year included |
| 24/7 emergency response | Not included | 2 hrs business hours, 4 hrs outside | 2 hrs business hours, 4 hrs outside |
| First response to any request (business hours 9am–6pm ET, Mon–Fri) | < 1 business day | < 1 business day | < 1 business day |
| Best for | A simple site that just needs someone responsible for it | A business site that brings in leads | A store where downtime costs sales |
What do support hours actually get you?
Not in any plan: new builds, redesigns, content writing, paid ads and hosting. Those are quoted as projects or growth retainers, never folded into a maintenance rate. Rates and what moves them →
Inclusions and response targets are the terms we invoice under. A site that is already hacked when it joins is cleaned first at a fixed fee. Rates mirror the pricing page; checked November 2026.
What these plans look like in practice: case studies of real sites we've cleaned, secured and rebuilt.
What you actually get
What each plan looks like
in a normal month.
Feature lists only go so far. These are illustrative examples of a typical month on each plan, not real client reports, to show where the plans genuinely differ in practice.
The monthly cycle
What monthly WordPress support
and maintenance looks like, across a month.
Monthly website maintenance isn't one visit a month. Some work runs every day, some as it's needed, and the month closes with a written report. This is the cycle behind all of our monthly website maintenance plans.
Honest fit guidance
How to choose a website
maintenance plan.
The middle plan isn't right for everyone. Choose on what a bad day would cost you, not on which tier is labelled "most popular."
Billing terms
Monthly, annual or pay-per-fix:
how our plans are billed.
Website maintenance is sold on different terms as well as different tiers. Here's how each works, and which we offer.
By platform
WordPress website maintenance
packages and care plans.
Before you sign
Six questions to ask about any
website maintenance plan.
Use these to compare our plans with anyone else's. Two packages at the same price can be very different deals once you read the terms.
Already paying monthly?
Signs your monthly website
maintenance isn't actually happening.
Monthly website maintenance is easy to pay for and hard to see. These are the signs it has quietly stopped.
Questions, answered
Website maintenance plans:
common questions.
What is a website maintenance package?
A website maintenance package is a monthly bundle of upkeep work for a live site: software updates, backups, uptime and security monitoring, a set amount of support, and a report. Most providers sell two or three tiers that differ by how much security work, support time and emergency cover is included.
What is monthly website maintenance?
A fixed monthly service that keeps a site updated, backed up, monitored and supported, with a written report every month. "Plan", "package" and "care plan" all describe the same thing; ours are billed monthly with thirty days' notice and no annual contract.
What's included in a website maintenance plan?
At minimum: tested core, plugin and theme updates, daily off-site backups, uptime and SSL monitoring and a monthly report. Better plans add security hardening, malware scanning, performance checks, support hours and a stated emergency response time. The comparison table above shows exactly which of our plans include which.
Which website maintenance plan do I need?
It depends on the kind of site. Care is for a simple site: up to 10 pages, a contact form, and no bookings, logins or payments. Care + Secure is for a business site: more than 10 pages, or a blog, bookings, memberships, integrations or lead forms, up to about 50 pages. Store Care is for any site that takes payments. Agencies with five or more client sites have a separate white-label plan, priced on the white-label maintenance page. Larger or custom-built sites are quoted after a free assessment.
What is a WordPress care plan?
A WordPress care plan is a maintenance package built around WordPress's update chain: core, theme and plugins tested together on a staging copy, plus backups, security and support. Care, Care + Secure and Store Care are all WordPress care plans; the WordPress maintenance page covers the platform-specific detail.
Do you have ecommerce website maintenance packages?
Yes. Store Care is the plan for any site that takes payments: everything in Care + Secure, plus checkout, payment gateways and stock tested after every update, and more support time. Its published rate is on the pricing page.
What is the lightest plan, and does it include any changes?
Care. It covers updates, backups, monitoring and the monthly report, plus 2 hours a month for content changes: text, images, opening hours and small edits. Technical work such as forms, new pages or plugins is quoted before it starts, or billed as extra hours with your approval.
Do you offer quarterly or annual maintenance plans?
No. Every plan is billed monthly with thirty days' notice, and you can move up or down a plan from the next month. Security patches arrive every week, so quarterly visits leave gaps, and there's no annual prepayment or discount: the published monthly rate is the rate.
Can I switch from pay-per-fix to a plan later?
Yes. Any one-off fix can be followed by a plan from the next month, and a site that joins already hacked is cleaned first as a fixed-fee job. For what pay-per-fix and monthly plans cost side by side, see the website maintenance cost guide.
How much do website maintenance packages cost?
Our three packages are published per site per month: Care $89, Care + Secure $179 and Store Care $249, with no quote required. The pricing page sets those rates next to typical market ranges and explains what moves them.
What's the difference between a website maintenance package and a website management package?
Monthly website management goes beyond upkeep into running the site. A maintenance package covers the technical upkeep: updates, backups, security and monitoring. A website management package usually adds the day-to-day running of the site on top: content updates, new pages, SEO housekeeping and reporting. Our plans are maintenance plans; management work is handled from support hours on Care + Secure and Store Care, extra hours, or a growth retainer.
Do you offer monthly WordPress support?
Yes. Care + Secure is effectively a WordPress support plan, or WordPress support package, as well as a maintenance plan: it adds 4 support hours a month for content and technical changes and fixes, emergency response and one hack cleanup a year, on top of the scheduled WordPress website maintenance package in Care.