The summary
What every agency
partnership includes.
| Term | What it means |
|---|---|
| Non-solicit | In writing: we don't approach, contract with or market to your clients. |
| Branding | Reports and anything client-facing carry your brand, not ours. |
| Client contact | Client-facing calls and account management stay with your agency. |
| Escalation | A direct channel to the engineer for client requests and emergencies. |
| Service level | Care + Secure standard on every site: first response within one business day; emergencies 2 hours in business hours, 4 hours outside. |
| Minimum | Five sites for white-label maintenance. |
| Rates | The published Agency rate, stepping down at ten and twenty-five sites. |
| Extra work | Quoted to you in writing before it starts. Never billed to your client directly. |
| Access & ownership | Client sites stay on the client's or your accounts. We work inside them. |
| Confidentiality | Client details are used only to do the work. Tell us if you need an NDA signed before sharing them. |
| Term & exit | Month to month, thirty days' notice, no exit fee, and every credential handed back within 48 hours. |
This is a plain-English summary. The binding terms are confirmed in writing before work starts.